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Policy

Policy

Shipping:

All items are shipped within 5-7 business days from receipt of payment. Weekends and Holidays are excluded. Once your order is fulfilled we will send you a confirmation email that includes your tracking information. Please be advised that due to the COVID-19 pandemic shipping may be delayed. We are not responsible for delays caused by circumstances related to the carrier itself. 

Refunds and Exchanges:

Due to the exclusivity and limited availability for some of our items, all sales are considered FINAL upon receipt of payment unless it falls under fault of SUITEXVI | ALL SALE ITEMS ARE FINAL SALE - NO EXCEPTIONS.


We do not provided refunds or exchanges, however, returns are accepted FOR DAMAGED PRODUCTS ONLY within 7 business days: 

  • All returns will be refunded via store credit in the form of an E-Gift Card code.

  • Store credit can be used immediately and never expires.

  • You will be responsible for covering the shipping costs to return your item(s).

  • We recommend using a trackable service such as USPS flat-rate shipping.  

  • Items must be sent back within 7 days of the delivery date.

  • Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

  • Bodysuits, swimwear, and sale items will not accepted

  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

  • SUITEXVI is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

 

A return address will be provided at time of your exchange request.

Payment Methods:

- Credit / Debit Cards

- PAYPAL

-Apple Pay

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